Guests will receive their results by text message within 6-9 hours. If a traveller tests positive at the airport or during their stay, they will be admitted to a dedicated quarantine hotel if they are asymptomatic or a hospital if they are symptomatic. If they prefer, they can return to their home country for treatment. If clients leave earlier than planned, a refund will depend on the hotel’s policy. If a client chooses to stay in Mauritius after a positive result, their family or travelling companions cannot quarantine in the same room. If a child tests positive, they will be admitted to a hospital or hotel hospital, depending on their health status.
If one or more guests test positive in the resort, the people who remain negative will have to, at the end of their 14 days, after their negative PCR test on day 14, isolate themselves for 7 days in the place of their choice in Mauritius (same hotel, other hotel, rented villa, home). They will have to strictly observe the self-isolation measures that will be explained to them. If the PCR test on day 7 of their self-isolation is negative, they will be able to return to their normal activities in the community. If people do not wish to undergo quarantine and/or self-isolation, return to the country of origin will be possible, within a sanitary corridor.
If a positive guest is accompanied by relatives, they will have to stay in quarantine for 14 days in a part of the hotel, which will be dedicated to this activity and will be geographically separated from the resort part. This quarantine area will be managed in partnership with the health department or the relatives of the positive person will be sent to a quarantine hotel, managed by the health department and of the same category as the initial hotel. If the quarantined clients wish, they can be escorted to the airport during the quarantine period to return to their country, according to the health corridor principle.